Dear customers:
Please be informed that the EU Regulation No. 524/2013 on online dispute resolution in consumer matters entered into force on 09.01.2016.
The Regulation, called ODR (Online Dispute Resolution), seeks to establish an independent, impartial, transparent, efficient, fast and fair judicial procedure to resolve various disputes arising from the international online sale of goods and services between EU countries.
This objective should be achieved through the establishment of an ODR platform (the online dispute resolution platform) in the EU and the rules of cooperation with national ADR bodies.
We inform our clients of the existence of this online dispute resolution platform. More information can be found in Article 14, paragraph 1 of the ODR-VO - downloadable in PDF format at the following link:
EU Regulation n° 524/2013 (PDF)
In addition, you can access this platform from the following address:
Online Dispute Resolution Platform
Thank you for your attention.
Labopolis, S.L.
